SOLESTAR Guarantee

Our satisfaction promise to you!

We want you to be 100% satisfied with your SOLESTAR insoles. SOLESTAR performance insoles have a direct effect on your muscles and movement patterns in cycling and skiing. It may therefore take up to 5 rides until your body has adapted to the change. 

If you are not happy with your insoles after having used the insoles for this number of rides you may return your insoles at a full refund within the first 6 weeks after your purchase.

In case you want to return your SOLESTAR insoles please download this form: SOLESTAR Return Form

Please fill it out and include this with your insoles when you return them to your SOLESTAR dealer.

In case you have bought your insoles with us in the online shop please send them together with the filled out return form to us at one of these addresses:

 

Worldwide (unless mentioned below):

SOLESTAR GmbH
- Customer support -
Gotlandstrasse 5
10439 Berlin
Germany


North America:

Powers Endurance Sports
- SOLESTAR customer support -
13 Horizon Drive
Saratoga Springs,
NY 12866
USA



Here you will find information on your right for revocation:  

More about your right for withdrawal