SOLESTAR Guarantee

Our satisfaction promise to you!

We want you to be 100% satisfied with your SOLESTAR insoles. SOLESTAR performance insoles have a direct effect on your muscles and movement patterns in cycling and skiing. It may therefore take up to 5 rides until your body has adapted to the change. 

If you are not happy with your insoles after having used the insoles for this number of rides you may return your insoles at a full refund within the first 6 weeks after your purchase.


For a return from outside the EU please contact our customer support in prior at info@solestar.de to arrange shipping and customs modalities.

Please download the SOLESTAR Return Form, fill it out and include it with your insoles when you return them to your SOLESTAR dealer or to us.

In case you have bought your insoles in the SOLESTAR online shop please send them together with the filled out return form to this address:

SOLESTAR GmbH
- Customer support -
Gotlandstrasse 5
10439 Berlin
Germany

Here you will find information on your right for revocation:  

More about your right for withdrawal